![]() Kept cases organized by establishing and organizing files monitor calendars and meeting deadlines document actions input information into file database confirm case status with attorney.Complete other various duties as assigned.Ġ2/2016 to 08/2016 Legal Assistant State Of North Dakota | State-Wide, ND ,.Involve technical resources at appropriate claim junctures.Demonstrate the ability to independently handle claims not of a complex nature.Respond to customer service issues within required timeframe.Provide payments and denials promptly and in full compliance with departmental procedures and Unfair Claims Practice regulations.Utilize most efficient means to obtain claim information.Establish, communicate, and manage claimant and policyholder expectations.Refer claims and claim activity outside of authority level to Supervisor/Manager for review.Document claim file actions and communications appropriately.Develop, implement, and modify disability management plans to establish strategy and manage outcome. ![]() ![]() Interpret and administer contract provisions.Prompt and thorough investigation of claims and all claim issues within departmental and regulatory guidelines.08/2016 to Present LTD Claims Examiner I Matrix Absence Management | Hawthorne, NY , ![]()
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